Return and Cancellation Policies

At Adam Car Parts, we strive to provide top-quality auto parts and seamless service. If your purchased auto part doesn’t meet your needs, don’t worry! Refunds are processed within 2-7 working days once we receive and inspect the returned items. After processing your refund to the original payment method, we will notify you via email. Refund credit timelines depend on your bank’s processing policies. Please review the following terms and conditions for refunds and cancellations:

Cancellation Policy

Orders cancelled before shipment will incur a 35% restocking fee, and the customer will be liable for all shipping charges.

Once the order is shipped, cancellations are not permitted. Cancellations are strictly not accepted after the auto part has left our warehouse for delivery.

No Refund on Shipping

Shipping charges are non-refundable.
Customers are responsible for any additional shipping charges incurred.
When applying for a refund or return, only the cost of the auto part will be refunded.

Return Policy

Returns must be initiated within 15 days of purchase. Returns beyond 15 days will not be accepted.
Lost or stolen packages: File a claim with the shipping company, as we are not responsible for such incidents.
All returned items must be in their original condition and packaging for inspection and refund eligibility.

Additional Shipping Costs

Free shipping applies to business addresses or the nearest freight terminal.
Residential deliveries may incur additional charges. For instance:
Liftgate fee: $125 for unloading at residential locations.
Other delivery expenses (e.g., limited access or miscellaneous charges) are the customer's responsibility.
These shipping costs are non-refundable.

Other Expenses

Adam Car Parts is not responsible for reimbursing:
Installation costs.
Labour charges.
Towing or additional repair expenses.
Any costs beyond the purchase price of the part.

Damaged Product

Report any product damages within 24 hours of delivery.
Claims for cracks, defects, or shipping-related damage made after 24 hours will not be accepted.
Legal proceedings related to such issues will be addressed under the jurisdiction of Delaware.

Warranty and Authorization

A signed and dated Warranty and CC Authorization Form must be returned promptly to avoid shipping delays or warranty invalidation.

Mileage Disclaimer

Adam Car Parts collaborates with over 5,000 suppliers across the U.S. to source quality-used engines and transmissions.
While we ensure the quality of all parts, we cannot guarantee exact mileage or specific conditions.

Shipping Damages

Inspect all delivered items thoroughly upon receipt for any damage or missing parts.
Shipping-related damages should be addressed by filing a claim with the shipping company, as we are not liable for such damages.
Only good-condition parts are shipped, and damages caused during transit must be resolved with the shipping carrier.

How to File a Refund Request?

Contact us at +1-855-663-3181, and our customer care team will guide you through the refund process.
Alternatively, log in to our website and submit a refund request by entering your order number, details about the product, and uploading photos of any damaged or non-fitting parts.

Have More Questions?

Call us at +1-855-663-3181 to speak with our customer care executives.
You can also email us at [email protected] for further assistance.

At Adam Car Parts, customer satisfaction is our priority. Let us help you with all your auto part needs!